Features Of A Hosted PBX Toronto System

By Tiffany Gill


Hosted PBX Toronto helps companies to connect their public switch network with their internal telephone lines by the use of trunks lines. PBX in full means private branch exchange. This kind of system functions by the use of voice-over-IP that can aid staff members to work from all corners of the country.

A number of features differentiate PBX from traditional phone lines. Traditional systems did not have the capacity to manage phone lines through a web portal but this new system can. With its help users are able to make changes to their stations by using any web browser available.

This kind of system allows employees to set up an auto attendant command. This feature answers calls or directs them to other users. It also takes messages so that the user does not miss out on any important clients. Furthermore it saves the company money by reducing the need for many receptionists.

Many employees usually have their own workstation phones, typically known as extensions. These extensions have digits ranging from 1 digit to 4 numbers. It is therefore easier to dial 1 or 2 digits instead of dialing the whole phone number of the employees. This way the company saves on valuable time.

Another important feature is the direct inward dialing (DID). This allows every user to have a separate phone number which makes it easier for customers and suppliers to call directly to the person they need. It will not only save the client money but also reduce the volume of calls going through the receptionist.

This system is fitted with a busy lump also known as monitored extension feature that indicates if employees are on calls or not. If the user is busy on another call, their phones indicate that they are not to be disturbed. This way a lot of time is saved as callers will know the appropriate time to call. If management deems it necessary to track employee calls to ensure that its resources are being utilized, they can be guided with this feature.

Staff members that are on leave or have certain reasons to be absent from work can benefit a lot by the presence of a function known as find me or follow me. All their calls are diverted from their office lines to other numbers. This way the employee does not have to worry about missing out on crucial client calls.

In addition to all these features, this system is very easy to install. It can sustain a massive number of telephone lines which can be increased or reduced to the preferences of the company. It has no limit on the number of lines firms can put up.

In the long run hosted PBX Toronto does not require a large sum of money to purchase and install. The firm does not incur any maintenance fees as the maintenance is done by the service provider. The fact that management can easily assess every employee personal phone means that the phone bills will automatically decrease since users are careful to only make important calls.




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